Question 1

What is EPA-certified waterless washing?

Accepted Answer

Our primary wash uses a certified waterless solution that encapsulates and lifts contamination without requiring water or drainage. It is approved for airport ramp use and leaves no discharge.

Question 2

Do you service aircraft at the airport or do I need to bring it somewhere?

Accepted Answer

We are 100% mobile. We come to your FBO at our service airports across Eastern Canada. You do not reposition your aircraft.

Question 3

How far in advance do I need to book?

Accepted Answer

Same-day exterior washes are sometimes available. For full interior and exterior details, 24–48 hours notice is preferred. Ceramic coating requires 3+ days of scheduling.

Question 4

Do you service single-engine piston aircraft?

Accepted Answer

Yes. We service everything from Cessna 172s to Gulfstream G700s. Pricing scales with aircraft size.

Question 5

Is your work guaranteed?

Accepted Answer

We photograph before and after every service. If you are not satisfied, we return and correct at no charge. We have never left an aircraft we were not proud of.

Question 6

What aircraft types do you detail?

Accepted Answer

Everything from single-engine pistons to heavy-cabin jets: Cessna, Piper, Beechcraft, King Air, Pilatus, TBM, Phenom, Citation, Learjet, Challenger, Global, Gulfstream, Falcon, and more. Also turbine and piston helicopters.

Question 7

Do you work inside hangars?

Accepted Answer

Yes. Our waterless process produces no runoff, making it fully compatible with any hangar. Many FBOs at YQB, YUL, YHU, and YOW actively prefer this because it meets EPA stormwater regulations.

Question 8

How long does a typical service take?

Accepted Answer

A single-engine exterior wash takes 1–2 hours. A full interior + exterior detail on a light jet takes 4–6 hours. Heavy jet full service can take 1–2 days. We confirm timing at booking.

Question 9

Do you work in winter conditions?

Accepted Answer

Yes. Our waterless process works year-round, including in cold weather. We pause for freezing rain or active precipitation that would compromise the result.

Question 10

Do you serve airports outside Quebec?

Accepted Answer

Yes. We regularly serve YYZ (Toronto) and YOW (Ottawa) and can travel to other airports with sufficient advance booking.

Question 11

Are you bilingual?

Accepted Answer

Yes. Our team operates equally in French and English. We can conduct the full booking and service process in either language.

Question 12

Can you service my aircraft at a private strip or private hangar?

Accepted Answer

For private facilities outside our standard airports, contact us. We assess each location individually.

Question 13

How do I find you at the FBO?

Accepted Answer

We coordinate with your FBO in advance and will be at your aircraft at the agreed time. We also confirm arrival via text or call 30 minutes before.

Question 14

What provinces do you cover?

Accepted Answer

We regularly serve Quebec, Ontario, and New Brunswick. We can travel further with advance planning. Contact us for eastern Maritime or western Ontario locations.

Question 15

How is pricing determined?

Accepted Answer

Pricing is based on aircraft size (single-engine piston vs. heavy jet), service scope (exterior only, full detail, ceramic programme), and location. We provide confirmed quotes at booking — no surprises.

Question 16

Do you offer recurring maintenance programmes?

Accepted Answer

Yes. Our Hangar Concierge programme provides scheduled monthly, quarterly, or annual visits. Aircraft are kept at peak appearance between trips, with condition reports after each visit.

Question 17

Can I combine services in one visit?

Accepted Answer

Yes. Most owners combine interior and exterior services in a single appointment. Ceramic coating is typically added after a full exterior detail and paint correction.

Question 18

Do you offer discounts for multiple aircraft?

Accepted Answer

Yes. Fleet pricing is available for operators with 3 or more aircraft. Contact us for a fleet programme quote.

Question 19

What is included in an exterior detail?

Accepted Answer

Exterior detail includes EPA-certified waterless wash, bug and exhaust stain removal, leading edge treatment, belly de-grease, brightwork polish, and surface protection. All photographed before and after.

Question 20

What is included in an interior detail?

Accepted Answer

Interior detail covers leather seating and panels, carpet extraction, galley and lavatory decontamination, window cleaning, headliner cleaning, all touchpoints sanitised, and cabin fragrance.

Question 21

Do you offer AOG (Aircraft on Ground) cleaning?

Accepted Answer

Yes. For urgent turnaround cleaning, lavatory decontamination, or pre-charter prep, call 819-581-2026. We prioritize AOG requests at our primary airports.

Question 22

What ceramic coating product do you use?

Accepted Answer

We use System X Aviation — a nano-ceramic coating specifically engineered for aircraft paint systems, not adapted from automotive products. We are a certified System X partner.

Question 23

How long does ceramic coating last on an aircraft?

Accepted Answer

Depending on the System X product tier applied, protection lasts 2 to 7 years. Annual maintenance washes and inspections extend the life of the coating.

Question 24

Does the aircraft need paint correction before ceramic coating?

Accepted Answer

We recommend paint correction before ceramic coating to ensure the coating bonds to a defect-free surface. This maximises gloss, depth, and longevity.

Question 25

Is ceramic coating safe for all aircraft surfaces?

Accepted Answer

System X Aviation is safe for painted fuselage surfaces, leading edges, engine cowlings, and transparency surrounds. We assess each surface before application.

Question 26

How does ceramic coating help with maintenance?

Accepted Answer

Once coated, contaminants — exhaust soot, bugs, oil, bird droppings — do not bond to the surface as aggressively. This significantly reduces wash time and product needed at each cleaning.

Question 27

How do I book a service?

Accepted Answer

Book through our online booking form at dxaviationdetailing.ca/book-now, call or text 819-581-2026, or email info@dxaviationdetailing.ca. We confirm within a few hours during business hours.

Question 28

Can I book for a same-day service?

Accepted Answer

Depending on our schedule at your airport, same-day service is sometimes available for exterior washes and rapid interior cleans. Call us directly for same-day requests.

Question 29

What information do I need to provide when booking?

Accepted Answer

Aircraft type and registration, your FBO/ramp location, requested service(s), preferred date and time window, and your contact information. We handle the rest, including FBO coordination.

Question 30

Can I schedule a recurring appointment?

Accepted Answer

Yes. Monthly, quarterly, and annual recurring appointments are available under our Hangar Concierge programme. We set the schedule once and manage reminders and coordination going forward.

Question 31

What is your cancellation policy?

Accepted Answer

We ask for at least 12 hours notice for changes or cancellations. For same-day cancellations, a minimal mobilisation fee may apply. We understand aviation schedules change — we are flexible.

EVERYTHING YOU NEED TO KNOW

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