PRIVACY POLICY

1. Who We Are

DetailiX Aviation Detailing, a division of DetailiX Groupe Esthétique inc., is a Quebec-based mobile aircraft detailing company operating at airports across Eastern Canada. Our website is dxaviationdetailing.ca. You can reach us at info@dxaviationdetailing.com or 819-581-2026.

2. Information We Collect

We collect personal information that you voluntarily provide when booking a service, contacting us or calling:

• Name (first and last)
• Email address
• Phone number
• Aircraft tail number (used to identify the aircraft for service purposes)
• Service preferences and scheduling information
• Notes or additional information you include in your booking or message
• SMS/text consent (recorded at time of service request submission)
• The content of your call, when our virtual assistant answers it (see Section 4)

We do not collect payment information directly on this website. Online payments are processed by our payment provider; we do not keep your card numbers.

If you enter your phone number in our request form and tap Continue, we keep that number and what you have entered so far, even if you don't finish. We may then send you one text from our assistant, which uses artificial intelligence to help you complete your request. It continues only if you reply. Your replies are added to your request and processed by our AI service provider. Reply STOP to stop receiving texts.

3. How We Use Your Information

Your personal information is used exclusively for the following purposes:

• Processing and confirming your booking request
• Coordinating service delivery at your airport and FBO
• Communicating with you about your service appointment
• Following up after service completion
• Maintaining a service history for your aircraft

We do not use your information for marketing purposes without your explicit consent. You can manage our reminder emails on our email preferences page, using the link in each email.

Photographs of your aircraft may appear in our marketing unless you decline at the time of booking. Aircraft registration marks are removed, masked, or framed out of every photograph we publish. We never display a tail number publicly.

4. Text Messages and Calls

When you submit a booking or contact request, you consent to being contacted by DetailiX Aviation Detailing by phone, email, or text message (SMS) regarding your service appointment. This includes booking confirmations, scheduling reminders, and appointment updates.

• Service messages only: We do not send marketing or promotional texts.
• How to opt out: Reply STOP to any text message we send. You will receive one confirmation and no further messages.
• Carrier rates: Message and data rates from your carrier may apply.

Calls: when we cannot answer, a virtual assistant takes your call and identifies itself as one. The call is recorded and transcribed to produce a summary sent to us, so we can follow up on your request. If you prefer, you can hang up and write to us at info@dxaviationdetailing.com.

5. Information Sharing

We do not sell, rent, or trade your personal information. We share it only where our operations require it, with the following categories of third parties:

• FBO partners and hangar operators, to coordinate access to the aircraft (your name, tail number and appointment time only)
• Website hosting and form processing
• Customer management and email delivery
• Text messaging, telephony and virtual voice assistant
• Site analytics tools, only if you accept them (see Section 8)
• Our insurers and professional advisers, when needed

Some of these providers store or process information outside Quebec, notably in the United States. Your information may therefore be communicated outside Quebec.

6. Data Retention

We keep your personal information and service records for as long as needed for the purposes they were collected for, including following up on your service and warranties, and to meet our legal obligations (such as accounting records). Once those purposes are met, they are securely destroyed or anonymized.

7. Your Rights Under Law 25

Under Quebec's Act respecting the protection of personal information in the private sector (Law 25), you have the following rights:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete personal information.
• Right to deletion: You may request that we delete your personal information, subject to legal retention obligations.
• Right to portability: You may request your information in a structured, commonly-used format.

To exercise these rights, contact us at info@dxaviationdetailing.com or 819-581-2026. We will respond to all requests within 30 days. You may also withdraw your consent at any time, or file a complaint with Quebec's Commission d'accès à l'information.

8. Cookies

Only with your agreement, this site uses analytics cookies from Google Analytics and PostHog to understand how it is used: pages viewed, navigation and performance. With the same agreement, PostHog may also record browsing sessions (movements, clicks, scrolling and technical page messages), with form fields masked. These tools stay off until you accept in the banner, and the site works the same way if you refuse. You can change your mind at any time using the "Manage cookies" link at the bottom of every page.

Your choice is kept in your browser for one year. We do not use advertising trackers. The site also loads a video and map tiles from external providers, which receive your IP address in order to display them.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. Our booking forms use encrypted connections (HTTPS).

10. Minors

Our services and this site are not aimed at minors. We do not knowingly collect personal information about them.

11. Person in Charge and Contact

The person in charge of the protection of personal information at DetailiX Groupe Esthétique inc. can be reached at the details below, for any question about this policy or to exercise your rights:

• Email: info@dxaviationdetailing.com
• Phone: 819-581-2026
• Base: YQB · Québec City, Quebec, Canada