TERMS OF SERVICE

DetailiX Aviation Detailing is a registered trade name of DetailiX Groupe Esthétique inc.

1. Services

DetailiX Aviation Detailing provides mobile aircraft appearance detailing services including exterior washing, interior cleaning, ceramic coating, paint correction, brightwork polishing, de-ice boot care, and leather restoration. Our services are appearance-related only and do not constitute aviation maintenance, repair, or airworthiness functions as defined by Transport Canada regulations.

2. Booking, Deposit, Cancellation & Fulfillment

2.1 Booking Confirmation. A booking is provisional until DetailiX Aviation Detailing has received the deposit described in Section 2.2. Quoted dates and times are held but not guaranteed until the deposit is confirmed.

2.2 Deposit. A deposit of 15% of the total quoted service price is required to confirm every detailing booking. The deposit is credited toward the final invoice at the time of service; the remaining balance is due upon completion of service.

2.3 Cancellation by Client.

• Cancellations made 48 hours or more before the scheduled service date and time: the deposit is refunded in full, or transferred to a new date at the client's preference.
• Cancellations made less than 48 hours before the scheduled service date and time, or no-shows (aircraft/site inaccessible at the scheduled time through no fault of DetailiX Aviation Detailing): the deposit is forfeited.
• To cancel or reschedule, contact us at info@dxaviationdetailing.com or 819-581-2026. Cancellation is effective when acknowledged by DetailiX Aviation Detailing, not when sent.

2.4 Cancellation or Rescheduling by DetailiX Aviation Detailing. Services may be postponed or rescheduled at our discretion where weather, lighting, or site conditions would compromise service quality or technician safety (e.g., precipitation, high winds, extreme temperature, inadequate hangar space). In this case, the deposit is carried forward to the rescheduled date at no additional charge and no forfeiture applies. We will notify the client as early as reasonably possible.

2.5 Client Responsibilities. To fulfill a booking, the client must ensure:

• The aircraft and its location are physically accessible at the agreed date and time, including keys, door, gate or hangar access
• Any required airport badges, security clearances, or facility permissions are arranged in advance
• A contact able to authorise entry is reachable by phone or text during the service window
• The aircraft is not scheduled for flight during the service window

We coordinate arrival and timing with the FBO or hangar in advance. Arranging the authority to enter, keys, badging, security clearance, or facility permission, remains with the client.

On-site water and power are helpful but not required. We arrive self-sufficient, including our own power supply.

Where these conditions are not met and the service cannot proceed for reasons outside our control, this is treated as a client cancellation under Section 2.3 and the 48-hour deposit forfeiture rule applies. Where the service cannot proceed for a reason within our control, Section 2.4 applies instead and no forfeiture occurs.

2.6 Scope of Service. Fulfillment is limited to the specific service package and aircraft class confirmed at booking. Pre-existing damage, corrosion, or contamination beyond the scope of standard detailing (e.g., structural repair, paint restoration beyond correction, biohazard remediation) will be identified during service and quoted separately before any additional work is performed.

2.7 Personal Belongings. Please remove personal belongings and valuables from the aircraft before we arrive. We may need to move what remains to do our work. Except where we are at fault, we are not responsible for items left on board.

2.8 Safe Distance. For your safety, please keep at least 3 metres (10 feet) from our work area. If you need to speak to us during the service, get our attention from a distance. Hoses, cords and equipment are trip hazards.

2.9 Hazardous or Biological Materials. Tell us in advance if the aircraft contains mold, animal waste, vomit, bodily fluids, vermin, chemicals or other hazardous materials. If we find any on site, we may stop work, offer a revised quote or refuse the service to protect our team. No additional work is billed without your agreement.

3. Aircraft Condition Documentation

We photograph all aircraft surfaces before and after each service. This documentation is for the protection of both parties. DetailiX Aviation Detailing accepts no liability for pre-existing damage, scratches, chips, or defects that are documented in the pre-service photographs.

3.1 Claims window. Any claim of damage arising from a service must be raised in writing, with photographs where applicable, within 48 hours of our delivery of the post-service photographs and before the aircraft is next operated, whichever occurs first. Our post-service photographs establish the condition of the aircraft at the completion of the service. Once the aircraft has been flown, repositioned, or handled by others, we are unable to establish what occurred after our departure, and a claim can no longer be assessed against a documented baseline.

3.2 Use of photographs. Photographs are taken for service documentation and are provided to the client. We may also use photographs of the aircraft for marketing purposes unless the client declines; the option to decline is presented during the online deposit process. Aircraft registration marks are removed, masked, or framed out of every photograph we publish. We do not display tail numbers publicly under any circumstances. We do not publish client names, or the names of their representatives, without permission.

3.3 Neglect and Wear. Results depend on the aircraft's condition when we arrive. Neglected upkeep or long exposure to the weather can leave permanent marks: mold stains, dull or stained paint, chips, peeling, corrosion. We can remove the contamination without being able to erase the damage it has already done. These marks are not a defect in our service and do not give rise to a redo or a refund.

4. Payment

Payment is due upon completion of service. We accept e-transfer, credit card, and cash. Corporate accounts and fleet programs are offered on net-30 terms subject to a credit approval process. Outstanding invoices beyond 30 days may be subject to a late payment fee of 1.5% of the total per month of delay (18% per year).

5. Refunds

5.1 Services Rendered. Because our services are performed on-site and consumed at the time of delivery, completed services are generally non-refundable. If you're not satisfied with the quality of work performed, contact us within 48 hours of service completion and we will assess the concern.

5.2 Remediation First. Where a service is found not to meet the standard described in your service package, our remedy is to re-perform the affected work at no additional charge, scheduled at the earliest mutual availability. We do not offer cash refunds as a first remedy for quality concerns, re-service is our standard resolution.

5.3 When a Refund Applies. A refund (full or partial, at our discretion) applies only where:

• DetailiX Aviation Detailing fails to deliver the service and cannot reschedule within a reasonable timeframe, or
• Payment was collected for a service that was cancelled by DetailiX Aviation Detailing and not rescheduled, or
• A billing error occurred (duplicate charge, incorrect amount)

5.4 Deposits. Deposit refunds are governed by Section 2.3 (Cancellation by Client): deposits are refunded in full for cancellations made 48 hours or more before the scheduled service, and forfeited for cancellations made less than 48 hours before the scheduled service or for no-shows.

5.5 How to Request. Refund or remediation requests must be submitted in writing to info@dxaviationdetailing.com within 48 hours of service completion, with photos where applicable. Requests outside this window will be reviewed at our discretion but are not guaranteed.

5.6 Work by Others. Re-service does not apply if the aircraft has been cleaned, treated or repaired by someone else after our service and before we can assess it.

6. Warranty Disclaimer

6.1 Services Provided As Performed. Detailing, cleaning, and coating services are provided based on the condition of the aircraft at the time of service. We do not warrant or guarantee results beyond the visual and functional standard achieved at completion of service.

6.2 Ceramic Coating and Protective Products. Where ceramic coating (including System X or other products) is applied, any performance claims regarding durability, hydrophobic properties, or protection are those of the product manufacturer, not DetailiX Aviation Detailing. Actual longevity and performance depend on factors outside our control, including:

• Storage conditions (hangared vs. outdoor/tarmac exposure)
• Frequency of flight and environmental exposure (UV, precipitation, de-icing fluid, salt air)
• Aircraft washing and maintenance practices after service
• Pre-existing surface condition at time of application

We do not warrant a specific duration of protection or performance for any coating or sealant applied.

6.3 Extent of Warranties. Except as expressly stated in these Terms, and to the fullest extent permitted by applicable law, DetailiX Aviation Detailing makes no representation or warranty regarding the services, whether express or implied. Services are provided on an "as performed" basis. Nothing in this section limits the legal warranties that apply under the Civil Code of Québec or the Quebec Consumer Protection Act where those warranties cannot lawfully be excluded or limited.

6.4 Manufacturer Warranties Unaffected. Nothing in this section limits any warranty provided directly by a product manufacturer (e.g., a ceramic coating manufacturer's own warranty program, where applicable and registered separately by the client).

6.5 Statutory Rights. Nothing in this Warranty Disclaimer excludes or limits any consumer protection rights that cannot be excluded under applicable Quebec or Canadian law, including rights under the Quebec Consumer Protection Act, where applicable to this contract.

7. Liability and Insurance

7.1 Limitation. Subject to Section 7.2, our aggregate liability for any claim arising from or connected with services rendered is limited to the greater of (a) the total amount paid for the specific service giving rise to the claim, or (b) the amount actually recoverable under our applicable insurance in respect of that claim.

7.2 What is not limited. Nothing in these Terms excludes or limits our liability for bodily or moral injury, or for intentional or gross fault, as provided under article 1474 of the Civil Code of Québec, or any other liability that cannot lawfully be excluded or limited.

7.3 Indirect damages. Except as provided in Section 7.2, we are not liable for consequential, incidental, or indirect damages, including loss of use of the aircraft, missed flights, charter revenue, or financial losses arising from service scheduling.

7.4 Insurance. Commercial liability coverage, including care, custody and control in respect of aircraft in our care, is confirmed in force at a limit appropriate to the aircraft before any work begins. A certificate of insurance is provided on request, and we can arrange for a client, operator, or facility to be named where required for ramp or hangar access.

8. Aircraft Access

The client or an authorized representative must arrange FBO ramp access for the DetailiX Aviation Detailing team. We do not enter aircraft cabins without express permission from the owner or authorized crew member. We do not operate aircraft or move aircraft for any reason.

9. Products and Materials

9.1 Selection. Products are selected according to the surface they are applied to, and are used in accordance with the product manufacturer's labelled instructions and intended application.

9.2 Coatings. Where a ceramic coating is applied, it is applied as a certified installer of that coating manufacturer's system and in accordance with the manufacturer's application requirements. Performance claims for the coating itself are the manufacturer's, as set out in Section 6.2.

9.3 Client restrictions. Aircraft paint systems, interior materials, and components may be subject to manufacturer or operator restrictions on specific chemicals or treatments, including restrictions set out in your aircraft maintenance documentation. The client is responsible for identifying any such restriction in writing at the time of booking. We will accommodate documented restrictions where reasonably practicable, and will decline or requote the service where a restriction cannot be met.

9.4 No manufacturer endorsement. Except where expressly stated in writing for a specific named product, we make no representation that the products used are approved, certified, or endorsed by any airframe or component manufacturer, and we make no representation as to their effect on any manufacturer warranty applicable to your aircraft.

10. Governing Law

These Terms of Service are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any disputes arising under these terms shall be resolved in the courts of Quebec City, Quebec.

11. Modifications

We may update these Terms of Service from time to time. The version in force on the date your booking is confirmed governs that booking, and a copy is available on request. Changes do not apply retroactively to bookings already confirmed. Where a change is material, we will identify it with your quote or booking confirmation.

12. Contact

For questions about these Terms of Service:

• Email: info@dxaviationdetailing.com
• Phone: 819-581-2026
• Base: YQB · Québec City, Quebec, Canada