PRIVACY POLICY

1. Who We Are

DetailiX Aviation Detailing is a Quebec-based mobile aircraft detailing company operating at airports across Eastern Canada. Our website is dxaviationdetailing.ca. You can reach us at info@dxaviationdetailing.com or 819-581-2026.

2. Information We Collect

We collect personal information that you voluntarily provide when booking a service or contacting us:

• Name (first and last)
• Email address
• Phone number
• Aircraft tail number (used to identify the aircraft for service purposes)
• Service preferences and scheduling information
• Notes or additional information you include in your booking or message
• SMS/text consent (recorded at time of service request submission)

We do not collect payment information directly on this website. Payments are handled at time of service.

3. How We Use Your Information

Your personal information is used exclusively for the following purposes:

• Processing and confirming your booking request
• Coordinating service delivery at your airport and FBO
• Communicating with you about your service appointment
• Following up after service completion
• Maintaining a service history for your aircraft

We do not use your information for marketing purposes without your explicit consent.

4. SMS and Text Message Communications

When you submit a booking or contact request, you consent to being contacted by DetailiX Aviation Detailing by phone, email, or text message (SMS) regarding your service appointment. This includes booking confirmations, scheduling reminders, and appointment updates.

• Service messages only: We do not send marketing or promotional texts.
• How to opt out: Reply STOP to any text message we send. You will receive one confirmation and no further messages.
• Carrier rates: Message and data rates from your carrier may apply.

This practice complies with Canada's Anti-Spam Legislation (CASL) and Quebec's Law 25.

5. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share limited information with FBO partners solely for the purpose of coordinating ramp access for your service appointment. This sharing is limited to your name, aircraft tail number, and appointment time.

6. Data Retention

We retain your personal information and service records for a period of three (3) years from the date of your last service. This retention period supports our service history records and legal compliance requirements. After this period, your information is securely deleted.

7. Your Rights Under Law 25

Under Quebec's Act respecting the protection of personal information in the private sector (Law 25), you have the following rights:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete personal information.
• Right to deletion: You may request that we delete your personal information, subject to legal retention obligations.
• Right to portability: You may request your information in a structured, commonly-used format.

To exercise these rights, contact us at info@dxaviationdetailing.com or 819-581-2026. We will respond to all requests within 30 days.

8. Cookies

This website uses analytics cookies from Google Analytics and PostHog to help us understand how visitors use the site — which pages are viewed, how visitors navigate, and how the site performs. These tools are not required for the site to function, and you can decline cookies in your browser settings without affecting your ability to browse the site or submit our booking and contact forms. We do not use advertising trackers, and we do not sell or share any analytics data with third parties. Personal information you submit through our forms (Sections 2–3) is handled separately from this analytics data and is used solely to respond to your request and coordinate your service.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. Our booking forms use encrypted connections (HTTPS).

10. Contact

For questions about this Privacy Policy or to exercise your rights:

• Email: info@dxaviationdetailing.com
• Phone: 819-581-2026
• Base: YQB — Québec City, Quebec, Canada